FAQs
How can I get in contact with Renew 35?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours. Or you can contact us at support@renew35.com
Do you ship worldwide?
Yes, we do, and we offer free worldwide shipping! Shipping times are typically 12-15 business days. Please refer to our Shipping Policy for details.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products crafted within Victoria, Melbourne.
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia wide on any order over $99.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
How long does it take to get my order?
Once we process your orders, shipping times are typically 14 business days.
What currency is the store in?
All products displayed on our website are in AUD.
I made a mistake on my order. Can I change the watch or add items to my current order?
For any changes to your order, we kindly request prompt notification, as some orders may be shipped on the same day they are placed. Please note that once an order has been shipped and is in transit, we are unable to make any alterations. Order modifications are only available within a 24-hour window from the time of purchase.